Product Issues
All purchases made on our site are final sale. Please note that we have a few exceptions, but only accept returns; we do not process exchanges. If y...
Sat, Jul 20, 2019 at 1:36 PM
We only accept returns; we do not process exchanges. If you ordered a collar and it doesn’t fit, you’ll need to return the collar and then repurchase it in t...
Wed, Jun 5, 2019 at 6:05 PM
No worries! All of our collars and bracelets have a 60-day warranty, which means we’ll replace the damaged item within 60 days from the time of purchase. To...
Wed, Jun 5, 2019 at 6:08 PM
Sorry about that! If we sent you an incorrect item in your order, click to submit a “New Support Ticket” and provide us with your name, order number and the ...
Wed, Jun 5, 2019 at 6:12 PM